SMS & Missed Call Services

Few Important steps for WBSEDCL Consumer Service


WBSEDCL has implemented SMS & Missed Call facility to enhance Consumer Services.
Consumer with registered mobile no. with WBSEDCL can now docket their 'No-Power' complaints either by sending SMS in a predefined text or by giving a missed call.
Consumer who have still not registered their mobile no. can use SMS service for registration of mobile no.
Consumer can know their last bill and payment details with the help of SMS service with registered Mobile no.

SMS Template and designated Mobile no. for sending the SMS is given below


SL NO: Service Type Activity User Template  Send SMS To / Give Missed Call
1 SMS Registration of Mobile Number with WBSEDCL. All Consumers of WBSEDCL REG <Space> <9-digit Consumer Id>   <Space> <Installation Number>
8422990336
2 SMS Enquiry of last raised bill detail Registered Consumers of WBSEDCL BD <Space> <9-digit Consumer Id>
3 SMS Enquiry of last five(5) payment detail Registered Consumers of WBSEDCL LPMT <Space> <9-digit Consumer Id>
4 SMS Raise No Power Complaint Registered Consumers of WBSEDCL NP <Space> <9-digit Consumer ID>
5 Missed Call Raise No Power Complaint Registered Consumers of WBSEDCL Give a missed call
8422990337

Defect/Danger in WBSEDCL's network? WhatsApp Photo and Location to 7449300167