WBSEDCL has implemented SMS & Missed Call facility to enhance Consumer Services.
Consumer with registered mobile no. with WBSEDCL can now docket their 'No-Power' complaints either by sending SMS in a predefined text or by giving a missed call.
Consumer who have still not registered their mobile no. can use SMS service for registration of mobile no.
Consumer can know their last bill and payment details with the help of SMS service with registered Mobile no.
|SL NO:||Service Type||Activity||User||Template||Send SMS To / Give Missed Call|
|1||SMS||Registration of Mobile Number with WBSEDCL.||All Consumers of WBSEDCL||REG <Space> <9-digit Consumer Id> <Space> <Installation Number>|
|2||SMS||Enquiry of last raised bill detail||Registered Consumers of WBSEDCL||BD <Space> <9-digit Consumer Id>|
|3||SMS||Enquiry of last five(5) payment detail||Registered Consumers of WBSEDCL||LPMT <Space> <9-digit Consumer Id>|
|4||SMS||Raise No Power Complaint||Registered Consumers of WBSEDCL||NP <Space> <9-digit Consumer ID>|
|5||Missed Call||Raise No Power Complaint||Registered Consumers of WBSEDCL||Give a missed call|
|Defect/Danger in WBSEDCL's network? WhatsApp Photo and Location to 8900793100|